Good morning， ladies and gentlemen。 And welcome to the third in our cities of business seminars in the program doing business abroad。 19.Today we are going to look for different culture awareness。 That is the fact that not everyone is in British。 Not everyone speaks in English and not everyone does business in the British way。 And why should they？ If overseas business people are selling to us and they will make every effort to speak English and to expect our tradition methods。 It is only polite for us to do the same when we visit them。 It is not only polite but it is central if we want to sell British projects overseas。
Nobody actually wants to cause offence but，as business becomes ever more international，it is increasingly easy to get it wrong. There may be a single European market but it does not mean that managers behave the same in Greece as they do in Denmark.
The very first topic that we're going to start with
First， a short quiz。 Let’s see how to in cultivate where we are。 Question one ： where must you not drink alcohol in the first and second of every month。 Question two： Where should you never admire your host positions？ Question three： how should you attract the waiter during the business lunch in banquet。 And question four： Where should you try to make all your appointments either before 2 or after 5：30 pm ？
In many European countries handshaking is an automatic gesture.In France good manners require that on arriving at a business meeting a man should shake hands with everyone present. This can be a demanding task and，in a crowded room，may require gymnastic(体育的)ability if the farthest hand is to be reached. Handshaking is almost as popular in some other countries，but Northern Europeans，such as the British and Scandinavians，are not quite so fond of physical demonstrations of friendliness.
is elements of introducing yourself.
Okay， everyone has the chance to make some notes。 Right， here are the answers。 Although I’m sure the information could equally well apply to countries other than your chosen。 So No.1 ， you must long drink alcohol in the first and second in Indian。 20.And in that hotels you may find that served but if you had a meal with an Indian colleague。 Remember to avoid asking for a beer。 No.2 ， In other countries， the politeness in general society is that people without power all。 If you admire your colleague beautiful golden bowls you may well find yourself being present with them 。This is not the cheat yourself way ，however， as your host will find the equal words and beauty。 In Thailand， keeping the fingers clapping your hands or shouting at the waiter will embarrass your hosts， fellow diners， waiter himself most of all-you 。Place you palm down to make an implicit gesture and sacrificing the results 。21.And finally， in Spain ， some businesses may stay working until 2 o’clock and returning to the office from 5：30 to 8 or 9 in the evening 。
In Europe the most common challenge is not the content of the food，but the way you behave as you eat. Some things are just not done.In France it is not good manners to raise tricky questions of business over the main course.Business has its place：after the cheese course. Unless you are prepared to eat in silence you have to talk about something-something，that is，other than the business deal which you are continually chewing over in your head.
This is a fairly basic topic, but we thought
19.What should you do when you do business with foreigners？
In Germany，as you walk sadly back to your hotel room，you may wonder why your apparently friendly hosts have not invited you out for the evening. Don't worry，it is probably nothing personal. Germans do not entertain business people with quite the same enthusiasm as some of their European counterparts.
it important to begin with, because this is usually
20.What you must avoid doing with your Indian colleague？
The Germans are also notable for the amount of formality they bring to business. As an outsider，it is often difficult to know whether colleagues have been working together for 30 years or have just met in the lift. If you are used to calling people by their first names this can be a little strange. To the Germans，titles are important. Forgetting that someone should be called Herr Doktor or Frau Direktorin might cause serious offence. It is equally offensive to call them by a title they do not possess.
how all communication begins between strangers.
21.What do we learn about some Spanish people？
In Italy the question of title is further confused by the fact that everyone with a university degree can be called Doctor-and engineers，lawyers and architects may also expect to be called by their professional titles.
These cultural challenges exist side by side with the problems of doing business in a foreign language. Language，of course，is full of difficulties-disaster’may be only a syllable away.But the more you know of the culture of the country you are dealing with，the less likely you are to get into difficulties.It is worth the effort. It might be rather hard to explain that the reason you lost the contract was not the product or the price，but the fact that you offended your hosts in a light-hearted comment over an aperitif(开胃酒).Good manners are admired: they can also make or break the deal.
People want to know who they are speaking to, what their background is,
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16. This passage suggests us to
and possibly the reason for the meeting.
A. behave the same in the single European market
The environment and the format in which a meeting occurs,
B. make the deal by good manners
such as a face-to-face presentation, an online pitch or a board meeting,
C. give humorous remarks when you eat with people
and the number of participants influence[s] the language choice for introductions.
D. learn more about cultural differences
Additionally, the language you choose will also
17. In which country are you not expected to shake hands with everyone you meet？
influence how a meeting proceeds.
A. France. B. Germany. C. Norway. D. Italy.
Let's make a simple comparison,
18. Which of the following statements is TRUE？
first, between an informal introduction and a formal introduction
A. People in Britain shake hands just as many as people in France.
when you first meet someone.
B. In France people prefer talking about business during meals.
Hi, I'm Delian.
C. Italian professionals expect to be called by their titles.
How's it going?
D. German business people don't like to be called by their surnames.
Hi, I'm Sean.
19. If you are not invited out for the evening by your business counterparts in Germany，that means
Nice to meet you.
A. they still haven't taken you as their friend yet
That was a simple informal greeting and introduction,
B. they want to keep a distance from you
and wouldn't be appropriate in a more formal situation.
C. they are still hesitating whether to do business with you or not
Greeting and introducing yourself to a stranger in a formal business setting
D. they don't realize the need to invite you out
would sound something like this.
20. Which one below can NOT be a proper title for this passage？
Hello, I'd like to introduce myself.
A.When in Rome... B. I Didn't Mean to Be Rude
My name is Sean McMinn, and I work for the Hong Kong
C. Doing Business in Europe D. Good Manner，Successful Business
University of Science and Technology.
1-5 C D A C B 6-10 C B A C D
Oh, how do you do, Sean.
11-15 B B D D C 16-20 B C C D C
I'm pleased to meet you.
I'm Delian, Delian Gaskell.
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I work for Duke College, a small liberal arts college here in Hong Kong.
Here's my card.
Thank you very much.
You'll notice that in the more formal introduction
we both stated our full names and where we work.
Actually, Delian also made a point of using my name when
she acknowledged my introduction and then made
a point of saying her own first name very clearly so I could catch it
before then stating her full name.
This is considered common practice and very polite in business contexts
around the world.
It shows that you are interested in the person who has introduced themselves
to you, and that you're making an attempt to remember their name,
and are trying to make it easier for them to recall your name.
Remember that in business settings, people
will often want to quickly know who they are speaking to
and what their background is, or what company they represent.
You probably also noticed that we shook hands.
The person introducing themselves will be
the one who puts forward their hand so the two people can shake hands.
Shaking hands is considered very polite, and is
a tradition that is often expected in introductions between both genders, not
just between two men.
In China, an exchange of business cards is also
frequently performed after the first introduction,
so business people from outside of Asia need to remember that in addition
to the handshake, extend your business card
using both hands is also extremely important when you first
meet a formal business contact.
In comparison, in the informal introduction,
we both simply stated our first names and used
casual expressions like "how's it going" and "nice to meet you."
Both of these expressions would be too informal
for an initial first meeting in a business setting.
We also did not shake hands in our informal introduction,
as this isn't expected, nor did we exchange business cards.
In fact, sometimes it's better to be more formal in your first interaction
with a stranger in a business setting.
Remember that first impressions are very important,
so being polite and formal during first introductions
could make the difference between making a positive first impression,
leading to a fruitful business relationship,
or making a negative impression in which this
will be your first and last meeting.
OK, next let's talk about what happens once you've introduced yourself
to a stranger in a formal setting.
You've already greeted the person, stated your full name
and identified which company or institution you work for.
So what do you say next?
As a follow up to the first greeting, you might say something like this.
It's nice to meet you, Delian.
We haven't formally met before, and I just want to introduce myself.
Anyway, what do you do at Duke College?
Well, I'm a coordinator for a business communications course.
So what are your responsibilities at the University, Sean?
Well, I'm a senior instructor, and I head an IT team
for the Center for Language Education.
Anyway, I just want to introduce ourselves.
So in the follow up to the introduction, it's
customary to express pleasure in meeting the person you've been introduced to,
and saying something like "I don't think we've met formally before"
makes the greeting more cordial and friendly.
Depending on the situation, the host or person who has introduced themselves
will take the opportunity to politely invite the guest
to sit down, though depending on the situation
they may also offer coffee or tea.
Next, strangers getting to know each other in a formal business setting
will often share more specifics about their duties or responsibilities.